FAQ | That Candle Company

Shipping & returns

We hope you adore your That Candle Company purchase, but we understand that sometimes things don’t work out. While we don’t offer refunds, we’re happy to provide store credit to ensure you find the perfect scent for your space.

Returns Policy

If you’re not in love with your candle, you may return it within 30 days of purchase.
Simply ship the candle back to us in its original condition. Once our team evaluates and approves the return, we’ll issue a store credit for use at thatcandlecompany.com.
To start the return process, email us at hello@thatcandlecompany.com with your order details.

Important Details

Return Postage: Customers are responsible for return shipping costs.
Store Credit: Issued store credit does not include original or return shipping costs.

We’re here to help you find the candle that makes your space glow, so don’t hesitate to reach out with any questions or concerns!

Eco-Friendly in Every Glow

At That Candle Company, we believe in creating candles that not only elevate your space but also respect the planet. That’s why every step of our process is thoughtfully designed with sustainability in mind.

Our candles are hand-poured using coconut soy wax—a natural, renewable, and biodegradable alternative to traditional paraffin wax. This ensures a clean, long-lasting burn that’s safer for you and the environment. Each candle is housed in beautiful ceramic jars, crafted to be reused or recycled, so nothing goes to waste.

But we didn’t stop there. From the moment your candle leaves our workshop, we’ve prioritized eco-conscious packaging. Our shipping materials are made from recyclable and biodegradable materials, ensuring that your purchase doesn’t harm the planet.

When you choose That Candle Company, you’re not just lighting a candle—you’re making a choice for a more sustainable future. Together, we can enjoy the warmth and beauty of candles while caring for the world we share.

Light a Candle, Light the Way for Animals

At That Candle Company, our mission goes beyond creating beautiful, hand-poured candles. It’s about giving back to the ones who need us most. I’ve always had a soft spot for our furry friends—whether it’s the wagging tail of a rescue dog or the quiet purr of a shelter cat. I believe every animal deserves a life filled with help, health, and love.

That’s why for every candle sold, we donate $1 to support local animal shelters. These organizations provide vital care, shelter, and hope for animals waiting to find their forever homes.

When you light one of our candles, you’re not just elevating your space—you’re helping make the world a little brighter for animals in need. Together, we can create change, one candle and one paw at a time. Thank you for joining us in this mission.

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